Highland Guiding Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
Please read this Privacy Policy carefully. By using our website www.highlandguiding.com (“Website”), you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal identification information: Name, email address, phone number, etc.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access this Website.
- Usage Data: Information about how you use our Website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Your Data
We collect personal data from you in the following ways:
- When you fill out forms on our Website, such as for contacting us, signing up for newsletters, or creating an account.
- When you fill out forms on our social media posts.
- Through the use of cookies or similar tracking technologies that collect technical and usage data.
- When you contact us directly, such as by email, phone, or social media.
3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds under UK GDPR:
- Consent: When you have given us consent to process your data (e.g., when you subscribe to our newsletter).
- Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., providing services you have requested).
- Legitimate Interests: Where we have a legitimate interest in processing your data, such as to improve our services or direct marketing (unless your rights and freedoms outweigh this interest).
- Legal Obligation: When processing is necessary to comply with a legal obligation, such as record-keeping or tax obligations.
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide, operate, and maintain our Website and services.
- To communicate with you, respond to enquiries, and process orders or requests.
- To send you marketing communications if you have opted in to receive them, or if we have a legitimate interest in sending you updates related to our services.
- To improve our Website and services through analysis of usage data.
- To comply with legal obligations and protect our legal rights.
5. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our Website or delivering services, subject to appropriate confidentiality obligations. These may include:
- Cloud service providers, payment processors, email service providers, etc.
- Relevant suppliers who require certain information for the smooth running of your tour.
- Legal or regulatory authorities if required to comply with legal obligations or to protect our rights.
We ensure that any third parties we share data with adhere to UK GDPR requirements and implement adequate security measures.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, we may retain transaction data for tax and accounting purposes, and email communication records for customer service purposes.
7. Your Rights
Under the UK GDPR, you have the following rights with respect to your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data in certain circumstances (e.g., if it is no longer necessary for the purposes for which it was collected).
- Right to Restriction of Processing: You can request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: You can request that we transfer your data to another organization or to you in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data in certain circumstances (e.g., for direct marketing).
- Right to Withdraw Consent: If we rely on consent as the legal basis for processing your data, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at info@highlandguiding.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files stored on your device that allow us to recognize you when you return and to collect data regarding your preferences and usage patterns.
You can control the use of cookies by adjusting your browser settings. However, disabling certain cookies may affect your ability to use some features of our Website.
9. Data Security
We take reasonable measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
10. International Transfers
We may transfer your personal data to countries outside the UK, including to organizations that are part of our group or third-party service providers. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. We encourage you to periodically review this policy to stay informed about how we are protecting your personal data.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
- Email: hello@celticescape.com
- Phone: +44 (0)7879 549 691
- Address: Highland Guiding Ltd, Mill of Garlyne, Nethy Bridge, PH25 3ED Scotland
This Privacy Policy is designed to comply with UK GDPR regulations and inform you about your rights regarding your personal data.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
